Knowledge-related case failures

How often does a knowledge defect contribute to failed work?

Calculation & scope

Reviewed cases with a validated failure contribution from missing, stale, conflicting or inaccessible knowledge / all cases reviewed x 1,000.

Evidence to prepare

Case review plus root-cause investigation. Permit multiple contributing causes but count each affected case once; disclose unresolved diagnoses.

Suggested owner & cadence

Knowledge owner + Operating owner / monthly

Useful during

Pilot; operate; improve

Interpretation & action

Fix the knowledge dependency and retest the affected case class. A reduction may reflect less investigation, so monitor review coverage alongside the rate.

Connected Perspective

Enterprise Knowledge Backbone

Locate the dependency that repeatedly limits reliable execution.

An RPL operational definition. Agree the population, observation window, baseline, tolerance and accountable owner before adopting it.

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