RePerspective LabsIllustrative operating scenario
Pay suppliers accurately and on time.
Routine invoices wait in an approval queue. Late payment can interrupt supply, while accounts payable spends time assembling context and chasing decisions.
Assumed starting point
Approved orders, receipt confirmations and supplier records are reliable for a defined routine cohort. Human review capacity is the main constraint.
Receipt confirmations for part of the routine cohort are now unreliable. The team can no longer treat a recorded match as sufficient evidence of receipt.
The wider outcome starts with the purchase need and ends with a fulfilled, correctly paid order. This decision concerns one part of that journey.
Receipt evidence becomes unreliable.
Explore the initial assumptions, then change the condition to reconsider your choice.
Which change would you make first?
Support the approver
AI assembles source-linked evidence. People retain approval authority.
Explore the implications →Choice BDelegate within limits
Qualifying cases proceed under approved authority and controls. Exceptions go to people.
Explore the implications →Choice CRedesign the handoffs
Clarify upstream evidence ownership and redesign how exceptions reach the right person.
Explore the implications →The reasoning behind the choice
Under the starting conditions
Support the approver.
A useful starting point when leaders need to learn how reliable the evidence is while people retain approval authority.
Value and the trade-off
Reduce time spent finding and reconciling information. Approval queues may remain if review capacity is the main bottleneck.
Work, people and ownership
Accounts payable owns the case and approval queue. Buyers and receiving teams resolve missing evidence; reviewers need time to assess it.
Knowledge, authority and controls
Show the source behind each material fact. Separate verified evidence from inference and keep approval with the authorized person.
Evidence before expanding
Compare handling time, rework, queue age and payment accuracy against a baseline. Check whether the actual constraint has moved.
What would change this decision?
If evidence proves dependable but approval queues persist, test a bounded route for a defined cohort. If sources deteriorate, narrow what the assistant can assert.
When the condition changes
Support the approver.
With unreliable receipt evidence, assistive support can still help locate gaps. Reviewers must see the uncertainty and verify the receipt before approving the affected payment.
Value and the trade-off
Reduce time spent finding and reconciling information. Approval queues may remain if review capacity is the main bottleneck.
Work, people and ownership
Accounts payable owns the case and approval queue. Buyers and receiving teams resolve missing evidence; reviewers need time to assess it.
Knowledge, authority and controls
Treat unsupported receipt claims as unresolved. Route them to the receiving team and keep the evidence gap visible to the authorized approver.
Evidence before expanding
Compare handling time, rework, queue age and payment accuracy against a baseline. Check whether the actual constraint has moved.
What must happen next?
Reassess once receipt accuracy and completeness recover. A cleaner summary cannot substitute for verified evidence.
Under the starting conditions
Delegate within tested limits.
With reliable evidence and an approval bottleneck, this is a candidate to test for a tightly defined routine cohort. Readiness still has to be demonstrated.
Value and the trade-off
Remove routine waiting where the approved controls allow it. Exception handling, monitoring and support remain part of the full operating cost.
Work, people and ownership
The Outcome owner in Finance approves the operating boundaries. People own exceptions, intervention, reconciliation and any change in authority.
Knowledge, authority and controls
Require validated eligibility, trusted records, evidence of authorized action, independent checks and a way to halt the affected route. The system cannot grant itself authority.
Evidence before expanding
Test source completeness, incorrect releases, exception demand and on-time payment. Define thresholds and a stop rule before expanding.
What would change this decision?
If receipt evidence becomes unreliable, restrict the affected cohort and restore verified receipt handling before widening authority again.
When the condition changes
Delegate within tested limits.
The changed condition invalidates an assumption behind this route. Restrict the affected cases; human review also needs verified receipt evidence.
Value and the trade-off
Remove routine waiting where the approved controls allow it. Exception handling, monitoring and support remain part of the full operating cost.
Work, people and ownership
The Outcome owner in Finance narrows the operating boundary. Receiving validates the evidence; accounts payable manages the affected queue and supplier communication.
Knowledge, authority and controls
Prevent affected cases from proceeding on unreliable receipt records. Preserve case evidence, use the approved exception route and define the conditions for reopening.
Evidence before expanding
Test source completeness, incorrect releases, exception demand and on-time payment. Define thresholds and a stop rule before expanding.
What must happen next?
Reopen only after evidence quality and control performance meet the agreed criteria. Verify that exception-handling capacity can absorb the change.
Under the starting conditions
Repair the operating handoffs.
A strong choice when recurring evidence gaps or unclear ownership cause the delays. Under the initial assumptions, first test whether handoffs explain the queue.
Value and the trade-off
Address repeat exceptions and avoid chasing the same missing context. Coordination takes effort, and approval capacity may still need attention.
Work, people and ownership
Receiving owns receipt confirmation; procurement owns order quality; accounts payable owns payment coordination. Define who resolves each exception and when.
Knowledge, authority and controls
Make evidence requirements and escalation paths explicit. AI may help classify and assemble cases; receipt or approval facts must remain verifiable.
Evidence before expanding
Track repeat exceptions, time waiting on each owner, evidence completeness and end-to-end payment performance. Check for work merely shifted to another team.
What would change this decision?
If the information is dependable and the queue remains, revisit review capacity and appropriate delegation. If source evidence weakens, fixing ownership becomes more urgent.
When the condition changes
Repair the operating handoffs.
The changed condition strengthens the case for repairing the receipt handoff. Keep affected payments controlled while the evidence and ownership gap is resolved.
Value and the trade-off
Address repeat exceptions and avoid chasing the same missing context. Coordination takes effort, and approval capacity may still need attention.
Work, people and ownership
Receiving validates the facts and owns source correction. Procurement and accounts payable agree the exception route and keep suppliers informed.
Knowledge, authority and controls
Make evidence requirements and escalation paths explicit. AI may help classify and assemble cases; receipt or approval facts must remain verifiable.
Evidence before expanding
Track repeat exceptions, time waiting on each owner, evidence completeness and end-to-end payment performance. Check for work merely shifted to another team.
What must happen next?
Once dependable receipt handling returns, retest the whole journey. Then reconsider whether routine cases need less manual review.